Where Medira ships
The United States only. The order form has no country field because there is no other option; it is not an oversight.
An order is not ready to ship when you place it
Submitting the order form sends Medira a request. It is not yet an order that can be packed, and nothing is charged at that point. Before anything ships:
- A person reviews the request. Every order is looked at by a member of the Medira team.
- Any requirements for that product are met. Depending on the product, that can include an eligibility review, an evaluation by an independent licensed healthcare professional, or a valid prescription.
- Payment is confirmed. Medira sends payment instructions separately. Telling us you have sent a payment is not the same as our receiving it — payment counts once Medira has verified it.
- There is a complete shipping address on file. An order with a missing or incomplete address is held rather than guessed at.
Any timeframe Medira gives you for shipping starts once all of that is done — not from the moment you submitted the form. Medira does not publish a delivery estimate for the earlier steps, because how long they take depends on the product and on people outside Medira.
Your address
You are responsible for entering a complete and accurate shipping address. Medira ships to the address on the order. If a package is returned as undeliverable because the address was wrong or incomplete, Medira will contact you to arrange what happens next, which may include the cost of shipping it again.
If you notice a mistake in your address, tell us before the order ships and we will correct it.
Delays
Once a package is with a carrier, delivery is in the carrier’s hands. Carrier delays, weather, and address problems can all push a delivery back, and Medira cannot control them.
If Medira becomes aware that an order cannot ship when expected — because a product is unavailable, because a requirement is outstanding, or for any other reason — we will contact you and tell you where it stands and what the options are. If Medira cannot fulfil an order at all and you have already paid for it, that payment is refunded.
Cancelling before your order ships
You can ask to cancel at any point before your order has been fulfilled. Email [email protected] with your order reference — the MED- number from your confirmation — and we will stop it.
If you had already paid and the order had not been fulfilled, that payment is refunded.
After your order has shipped
If something arrives damaged, incorrect, or not what you ordered, contact us as soon as you can and we will put it right.
For anything else, email [email protected] with your order reference and tell us what happened. We will look at it and tell you what we can do.
Return eligibility may vary depending on the product and applicable pharmacy requirements. Please contact Medira before returning or sending back any product. We will tell you what options apply to your order.
How to reach us
Email [email protected]. Include your order reference if you have one. If you have a Medira account, you can also sign in at app.medirawellness.com to see where your order stands.
Please do not include medical information in your message.
Changes
This policy may change, and the date at the top of the page changes with it. The version you accepted when you ordered was recorded against that order and is not altered afterwards. See also the Terms of Use and Sale and the Privacy Policy.